Refund / Replacement Policy

Thank you for shopping with Xtrabuy.in. We are committed to ensuring that you are satisfied with your purchase. Please review our refund and replacement policy below:

  1. Refund / Replacement Eligibility:
     Refund Requests: Must be made within 7 days of receiving your order. Requests made after this period will not be processed.
    Condition of Item: The item must be in its original condition, unused, and include all packaging, accessories, and the original bill/receipt.
  2. How to Apply for a Refund / Replacement:
  3. Online Refund Request: Log in to your account on our website. Go to the “My Orders” section, select the relevant order, and click the “Refund” button.

Email Support: Alternatively, you can email us at help@xtrabuy.in with your order number and reason for the refund or replacement request.

  1. Refund / Replacement Process:
    Pickup: If your request is approved, we will arrange for a pickup of the product within 2-3 working days. Ensure that the item is packaged with all original accessories and documentation.
    Processing Time: Once the product is received and inspected, the refund will be processed and credited to your original payment method within 5-7 business days.
  2. Non-Refundable Products:
     Glasses: Products related to glasses are non-refundable.
  3. Contact Us:
       – For any questions or additional support, please contact us at help@xtrabuy.in.

Thank you for your cooperation and understanding.

Xtrabuy Team